Shipping

Shipping Information

Mornington Peninsula: FREE shipping within 1-3 business days. Need it faster? Drop us a line at info@elevatewinestore.com.au

Victoria: $15 flat rate

Australia wide: $20 flat rate

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Shipping Policy

If you're located in metro Melbourne, your wine will be delivered by our speedy in-house delivery service, or for further distances, we'll send it to you via one of our trusty delivery partners.

If you feel like your order is late or taking too long, please get in touch.

Returns Policy

As we sell food products, unfortunately we cannot accept returns. However, if there is a problem with your coffee we may be able to offer a refund or replacement as outlined below.

Refund Policy

We cannot offer a refund for change of mind on a purchases, but will offer refund or replacement (your choice!) for the following:

  • Faulty product: if there is a fault with your order such as incorrect wine or damaged packaging you can ask for a refund or replacement.
  • Subscription orders sent in error: you can cancel your subscription at any time, and generally we'll process these cancellations immediately. If there is an error in cancelling your subscription and you get billed, we will refund you.

If you would like to request a refund or replacement, please email us at info@elevatewinestore.com.au to let us know why you would like a refund or replacement and we'll get back to you within one business day.

WARNING
Under the Liquor Control Reform Act 1998 it is an offence; . To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) . For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700) Licence no. 36159289

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Contact Details
  • 0402 005 002
  • info@elevatewinestore.com.au
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